Removal Van Finsbury Park Service Terms and Conditions
These Terms and Conditions govern the provision of removal and related services by Removal Van Finsbury Park to its customers in Finsbury Park and surrounding areas. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Removal Van Finsbury Park, the removal service provider.
Customer means the person or organisation who requests and pays for the services.
Services means removal, loading, unloading, packing, furniture transport, and any related services agreed in writing.
Vehicle means any van or vehicle used by the Company to carry out the Services.
Goods means the items that are to be moved, transported, packed, or handled by the Company.
Job Date means the agreed date and time window for provision of the Services.
2. Scope of Services
The Company provides removal and related services to residential and business customers, including van hire with driver, loading and unloading assistance, and transport of goods between locations. The exact nature of the Services will be set out in the booking confirmation provided to the Customer.
The Company will take reasonable care in handling and transporting Goods and will undertake the Services using reasonable skill and care, consistent with industry standards in the UK removal sector.
3. Booking Process
3.1 Booking Request
A booking request may be made by the Customer through the Company’s chosen booking channels. At the time of booking, the Customer must provide accurate and complete information, including but not limited to:
Pickup and delivery addresses.
Access details at both properties, including floor level, lifts, parking restrictions, and distance to entrance.
Approximate inventory or volume of Goods.
Preferred date, time, and any special requirements.
3.2 Booking Confirmation
A booking is not confirmed until the Company has issued a written or electronic confirmation and, where applicable, received any required deposit or prepayment. The Company reserves the right to refuse a booking at its discretion.
3.3 Changes to Booking
Any change to the Job Date, addresses, access conditions, or size of the job must be requested by the Customer as early as possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in a revised quotation and additional charges.
4. Quotations and Pricing
4.1 Quotations
All quotations are based on the information supplied by the Customer and are subject to change if the information provided is inaccurate or incomplete. Quotations may be provided as a fixed price, hourly rate, or a combination thereof, as specified in the booking confirmation.
4.2 What is Included
Unless stated otherwise, quotations include the agreed labour, vehicle use within the specified time window, and basic road travel within the service area. Additional services such as packing materials, dismantling or reassembly of furniture, or extended travel may incur extra charges.
4.3 Additional Charges
Additional charges may apply in the following circumstances:
Delays caused by inadequate access, waiting for keys, or other factors outside the Company’s control.
Parking fees, congestion or clean air zone charges, tolls, or similar costs incurred during the job.
Significant increase in volume of Goods or labour requirements compared to the original quotation.
Out-of-hours work requested by the Customer or made necessary by delays outside the Company’s control.
5. Payments
5.1 Payment Methods
The Company will specify acceptable payment methods during the booking process. Payment may be required in full in advance or partly in advance with the balance due on completion, depending on the nature of the booking.
5.2 Deposits
For certain bookings, a deposit may be required to secure the Job Date. The deposit amount and due date will be communicated to the Customer. Failure to pay the deposit by the due date may result in cancellation of the booking.
5.3 Payment on Completion
Where payment is due on completion, it must be made immediately upon completion of the Services on the Job Date, unless otherwise agreed in writing. The Company reserves the right to withhold unloading or delivery of Goods until payment has been received.
5.4 Late Payments
If payment is not received when due, the Company may charge reasonable interest and administrative fees in accordance with applicable UK law. The Customer will be liable for any costs incurred by the Company in recovering overdue amounts, including legal or collection fees.
6. Cancellations and Rescheduling
6.1 Cancellation by Customer
If the Customer wishes to cancel a confirmed booking, the Customer must notify the Company as soon as possible. The following cancellation charges may apply, unless otherwise agreed:
Cancellation more than 7 days before the Job Date: deposit or prepayment may be refunded, less any reasonable administrative costs.
Cancellation between 7 days and 48 hours before the Job Date: the Company may retain part or all of the deposit or a proportion of the quoted price.
Cancellation less than 48 hours before the Job Date or failure to be present when the Company arrives: the Company may charge up to 100 percent of the quoted price.
6.2 Rescheduling by Customer
Requests to reschedule are subject to availability. If the Customer reschedules at short notice, the Company may treat this as a cancellation and rebooking and apply the cancellation charges set out above.
6.3 Cancellation by Company
The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably possible and will either rearrange the Services or provide a refund of any sums paid for Services not provided. The Company will not be liable for consequential losses arising from such cancellations or delays.
7. Customer Responsibilities
The Customer agrees to:
Provide accurate information at the time of booking.
Ensure adequate access to both pickup and delivery addresses, including parking arrangements where possible.
Arrange and pay for any parking permits or permissions required.
Ensure that all Goods are packed safely and securely, except where the Company has agreed to provide packing services.
Be present or represented by an authorised person at the property during the Job Date.
Check that nothing has been left behind before the Company departs.
8. Goods Not Accepted or Restricted
The Company will not transport the following items unless expressly agreed in writing in advance:
Hazardous materials, flammable or explosive items, or substances controlled by law.
Perishable goods or items requiring special temperature control.
Illegal goods or items obtained unlawfully.
Valuables such as cash, jewellery, important documents, or irreplaceable items, for which the Customer should make separate secure arrangements.
If such items are transported without the Company’s knowledge, the Company will not be liable for any loss, damage, or delay, and the Customer may be responsible for any legal or regulatory consequences.
9. Liability and Limitations
9.1 Duty of Care
The Company will take reasonable care to avoid loss or damage to Goods during the provision of the Services. However, some wear, scuffing, or minor marks may occur during moves, particularly in properties with restricted access.
9.2 Exclusions
The Company will not be liable for:
Normal wear and tear, cosmetic damage to furniture or property surfaces where access is restricted.
Loss or damage resulting from defective or inadequate packing by the Customer.
Loss or damage to Goods with pre-existing damage or structural weakness.
Loss of data from electronic equipment or devices.
Any loss, damage, or delay arising from circumstances beyond the Company’s reasonable control, including traffic, weather, or third-party actions.
9.3 Liability Cap
To the fullest extent permitted by law, the Company’s total liability for loss of or damage to Goods, or for any other loss arising out of the Services, shall be limited to a reasonable amount proportionate to the price paid for the Services, unless otherwise agreed in writing. Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
9.4 Customer’s Duty to Mitigate
The Customer must take reasonable steps to minimise any loss or damage. Any claim must be notified to the Company as soon as practicable and in any event within a reasonable time after completion of the Services.
10. Waste and Disposal Regulations
10.1 Waste Removal
The Company is not a general waste carrier and will not remove household waste, construction rubble, or similar waste materials unless specifically agreed in advance and carried out in compliance with applicable waste transport regulations.
10.2 Prohibited Disposal
The Customer must not ask the Company’s staff to dispose of items illegally, including fly-tipping or leaving unwanted items on the street without permission. The Company will refuse any such requests and may terminate the Services if unlawful activity is requested or suspected.
10.3 Compliance with Regulations
Where the Company agrees to remove and dispose of certain items, it will do so in accordance with relevant UK environmental and waste regulations. Additional charges may apply for disposal fees, special handling, or recycling costs.
11. Delays and Access Issues
11.1 Access
The Customer is responsible for ensuring that there is suitable access for the Vehicle at both pickup and delivery locations. This includes making reasonable efforts to secure parking and providing accurate information about stairs, lifts, and access routes.
11.2 Delays Outside the Company’s Control
The Company will not be liable for delays caused by factors beyond its control, including traffic conditions, roadworks, accident scenes, weather events, security incidents, or third-party actions. In such cases, the Company will use reasonable efforts to complete the job as soon as possible.
11.3 Waiting Time
If the Company’s staff and Vehicle are required to wait due to issues such as late key collection, incomplete packing, or lack of access to the property, additional waiting time charges may be applied in accordance with the Company’s current rates.
12. Insurance
The Company maintains appropriate insurance in connection with the operation of its Vehicles and the provision of removal services, in line with industry norms. This may not replace the need for the Customer to maintain their own contents or moving insurance. Customers are advised to consider separate insurance cover for high-value or fragile items.
13. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally on the Job Date or immediately thereafter. The Company will investigate complaints in good faith and, where appropriate, propose a remedy or explanation.
If a dispute cannot be resolved informally, the parties may consider using alternative dispute resolution schemes available in the UK before resorting to court proceedings.
14. Data Protection and Privacy
The Company will collect and process personal data provided by the Customer for the purpose of managing bookings, providing Services, handling payments, and complying with legal obligations. The Company will handle personal data in accordance with applicable UK data protection laws and will not share personal information with third parties except where necessary to deliver the Services or comply with the law.
15. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking. Continued use of the Services after changes have been published may be treated as acceptance of the revised Terms and Conditions.
16. Severability
If any provision of these Terms and Conditions is found by a court or regulator to be invalid or unenforceable, the remaining provisions will continue to apply in full.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with Removal Van Finsbury Park, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.